Terms & Conditions of Service

1. Engagement & Quotes

All work undertaken by Reset Property Care is governed by these Terms and Conditions. Written quotes are based on initial visual inspections or information supplied by the Client (Property Manager, Care Provider, Plan Manager, or Private Individual). If undisclosed damage, extreme contamination, or hazardous materials are discovered on-site, Reset Property Care reserves the right to pause work and issue a revised scope before proceeding.

2. Property Access, Utilities & Lock-Out Fees

The Client is responsible for ensuring clear, safe access to the property at the agreed time, including functional key collection arrangements. Functional electricity and pressurized running water must be connected to the property unless explicitly agreed upon in advance. If our team attends a site and is locked out, access is refused, or utilities are disconnected, a Callout / Lock-Out Fee of $150.00 + GST or 50% of the scheduled day's labor applies.

3. Carpet Cleaning & Pre-Existing Wear (AS/NZS 3733)

Hot water carpet extraction flushes, suspends, and extracts deep soils in compliance with AS/NZS 3733 standards. Extraction does not reverse permanent wear, fiber flattening (matting), pet urine rot of carpet backing, delamination, or permanent chemical bleaching. While our treatments neutralise active bacteria and biological odours, severe sub-floor contamination may require carpet and underlay replacement.

4. Plaster Repairs & Paint Blending

Drywall repairs are executed using commercial reinforced backing and rapid gypsum base compounds. While topcoats are matched using current paint swatches or supplier color matching, natural UV oxidation, wall settling, and aged paint on existing adjacent walls may result in slight visual sheen differences under direct sunlight.

5. Undisclosed Biohazards & Sharps

For the safety of our technicians, the presence of raw sewage, uncapped hypodermic syringes, extensive rodent carcasses, or hazardous biological materials must be declared prior to attendance. If discovered unannounced, our team will make the immediate area safe and provide a certified biohazard remediation variation.

6. Invoicing & Payment Terms

• Private Clients: Payment is strictly due upon completion of works via EFTPOS, direct transfer, or credit card prior to key return.
• Real Estate Agencies & OOHC Providers: Approved trade accounts operate on Net-14 payment terms from the date of tax invoice.
• NDIS Plan-Managed Participants: Invoices are delivered directly to the nominated Plan Manager under Core Support items with Net-14 settlement terms.

7. Limitation of Liability

Reset Property Care maintains $10,000,000 in Public Liability Insurance. We are not liable for incidental damage resulting from pre-existing structural weakness, rotten timber, crumbly aged grout, or degraded carpet backing that disintegrates under standard commercial hot water extraction.